Refund Policy
SuperBox.center is committed to providing clear and fair after-sales support. This policy applies to products purchased directly from superbox.center and delivered to the United States or Canada.
If you purchased your product from another website or seller, please contact the original seller about returns and refunds. We may still be able to provide general troubleshooting advice.
1. Return and Exchange Period
You may request a return or exchange within 30 calendar days of delivery. Please email support@superbox.center within this period, even if you will ship the product after receiving our return instructions.
Return conditions and shipping costs depend on the reason for your request, as explained below.
2. Returns for Personal Reasons
If you change your mind, order the wrong product, or no longer need it, you may request a return. The product must be:
- Unopened, unused, and undamaged;
- In its original packaging, with all original accessories and included items; and
- Returned with any promotional gift tied to that product.
You are responsible for return shipping. We do not charge a restocking or handling fee for an approved return.
Products clearly marked as final sale before purchase are not eligible for personal-reason returns. This does not affect requests involving product defects or fulfillment errors.
3. Product Problems or Fulfillment Errors
If your product has a suspected manufacturing defect, arrives damaged, differs from what you ordered, or is missing an included item, please contact us as soon as you discover the issue.
We may first offer troubleshooting when it could resolve the problem. If we confirm a product defect, shipping damage, or our fulfillment error, we will offer an appropriate solution, such as sending a missing item, exchanging the product, or accepting a return for a refund.
When a return or exchange is needed because of a confirmed issue described above, we cover reasonable return shipping costs. We will provide a prepaid return label or agree on a reimbursement method before you ship. These requests are not subject to the unopened requirement for personal-reason returns, and no restocking or handling fee applies.
Please keep the product, packaging, and accessories while we review the issue. Do not discard a damaged item before we tell you whether it needs to be returned.
4. How to Submit a Request
Email support@superbox.center with:
- Your order number or other proof of purchase;
- The product model and, if applicable and available, its MAC address;
- The reason for your return, exchange, or refund request; and
- Relevant photographs or a short video to help us assess the product’s condition or the reported issue.
After reviewing your request, we will email you the applicable return address and shipping instructions. Do not send a product to the address shown in our website footer unless we specifically instruct you to do so.
Please ship the product within the period stated in our return instructions. If you need more time, reply to our email. We recommend using a trackable shipping service and keeping your shipping receipt until your request is resolved.
5. Gifts, Accessories, and Bundle Discounts
For a personal-reason return, please include all original accessories, included items, and promotional gifts tied to the returned product. If a gift cannot be returned, we will explain any proposed adjustment to your refund before processing it. We will not charge an undisclosed flat fee.
If you return only part of a discounted bundle, we will explain how the bundle discount affects your refund before processing it.
For a confirmed product defect or our error, we will tell you which accessories need to be returned. Opening or using a product to discover a problem does not, by itself, make the request ineligible.
6. Refund Amount and Processing Time
After your return arrives, we normally inspect it within 1–2 business days and email you the result.
Once approved, we will issue the refund to the original payment method within 2–5 business days. Your bank, card issuer, or payment provider may need additional time to display the funds in your account.
Refunds are based on the amount actually paid for the returned product after applicable discounts:
- Personal-reason return: You pay return shipping. Any separately paid original shipping upgrade is nonrefundable unless required by law.
- Confirmed product defect, shipping damage, or our error: We cover reasonable return shipping. If you paid an original shipping charge for the affected product and a refund is the agreed solution, we will refund that charge as well.
- Free standard shipping: If standard shipping was free at checkout, there is no original standard shipping charge to deduct from your refund.
If the refund amount differs from what you expected, we will explain it before processing. If we cannot approve a request, we will explain why and discuss the available options.
7. Exchanges
If you would prefer an exchange, please tell us when you contact support. Exchanges are subject to product availability.
For a confirmed product defect or our fulfillment error, we cover the reasonable shipping costs of an approved exchange.
For a personal-reason exchange, the original product must meet the conditions in Section 2, and you pay return shipping. We will explain any price difference or other applicable charge before you agree to the exchange.
If your requested replacement is unavailable, you may choose another available product or request a refund if eligible under this policy.
8. Order Cancellations and Pre-Orders
To cancel an order, email support@superbox.center as soon as possible.
If the order has not been handed to the carrier, we will cancel it and issue a full refund to the original payment method. If it has already been handed to the carrier, cancellation may no longer be possible. After delivery, we can assist you under the applicable return terms in this policy.
You may cancel an unshipped pre-order for a full refund. If its estimated shipping date changes materially, we will notify you and let you choose whether to continue waiting or cancel the unshipped order.
9. One-Year Limited Hardware Warranty
SuperBox devices purchased directly from superbox.center include a one-year limited hardware warranty. The warranty is separate from the 30-day return period.
If you experience a suspected hardware problem after the 30-day return period, email support@superbox.center with your order number, product model, MAC address if available, and a description of the issue. Photographs or a short video may help us assess it.
We will review the request and offer appropriate troubleshooting, repair assistance, or replacement under the applicable warranty terms. The limited hardware warranty does not cover damage caused by accidents, liquid exposure, misuse, unauthorized modifications, normal wear, or incompatible external equipment. The availability or performance of third-party applications and content services is not a hardware defect.
10. Contact Us
For help with a return, exchange, refund, cancellation, or warranty request, email:
Please include your order number whenever possible so we can verify your purchase and assist you promptly.
Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.