Shipping Policy
Last Updated: July 18, 2026
This Shipping Policy explains how orders placed through SuperBox.center are processed, shipped, and delivered. We currently ship to addresses within the United States and Canada only.
Free Shipping
SuperBox.center provides free shipping on all orders delivered within the United States and Canada. No standard shipping fee will be added at checkout.
Order Processing
Most in-stock orders are processed and dispatched within one business day after payment confirmation.
Processing may take up to three business days during periods of high order volume, payment or address verification, or temporary stock shortages.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
United States Shipping
Most U.S. orders are shipped using FedEx 1–2 Day service whenever it is available for the destination.
If FedEx 1–2 Day service is unavailable because of the delivery location, carrier capacity, operational limitations, or other circumstances, we may use another FedEx service, UPS, or USPS.
Estimated transit time within the United States is:
- Most FedEx shipments: 1–2 business days after carrier acceptance
- Other eligible carrier services: 1–5 business days after carrier acceptance
Delivery estimates begin when the carrier accepts and scans the package. Processing time is separate from transit time.
Canada Shipping
Canadian orders are generally shipped via USPS and transferred to a local Canadian carrier for final delivery.
Estimated transit time is 5–10 business days after carrier acceptance.
Customs processing, local carrier operations, delivery location, weather, and other circumstances may affect the final delivery date.
Canadian Duties and Import Fees
SuperBox.center covers applicable customs duties, import taxes, and standard customs-clearance fees for Canadian orders.
Customers should not be required to pay these charges at delivery. If a carrier requests payment for duties, import taxes, or customs-clearance fees, please contact us at support@superbox.center before making payment.
Fulfillment Location
Orders are stocked, packed, and dispatched through our California fulfillment location:
381 S Brea Canyon Road
Walnut, CA 91789
United States
This is a fulfillment location. Do not send returns to this address without first receiving return authorization and instructions from our customer support team.
Product Availability and Stock Delays
All orders are subject to product availability.
If an item becomes temporarily unavailable after an order is placed, we will contact the customer with an updated estimated shipping date.
The customer may choose to:
- Wait for the item to become available; or
- Cancel the unshipped item and receive a full refund to the original payment method.
We will not substitute a different product without the customer’s approval.
If an order contains multiple products, available items may be shipped separately at no additional shipping cost. Tracking information will be provided for each shipment.
Pre-Order and Backorder Products
Products marked as Pre-Order or Backorder will display an estimated shipping date on the applicable product page.
The product-specific estimated shipping date takes priority over the standard processing time stated in this policy.
If the estimated shipping date changes materially, we will notify affected customers by email.
Order Tracking
A shipping confirmation email containing the tracking number will be sent after the package has been accepted and scanned by the carrier.
Customers may also view available tracking information through the Order Tracking page or their account order history.
Tracking information may take up to 24 hours to update after the shipping confirmation is issued.
Delivery Delays
Delivery dates are estimates and are not guaranteed.
Delivery may be delayed because of:
- Carrier capacity or operational disruptions
- Severe weather or natural disasters
- Holiday shipping volumes
- Customs processing
- Incorrect or incomplete delivery information
- Remote or limited-service destinations
- Temporary product shortages
- Other circumstances beyond our reasonable control
We will make reasonable efforts to provide updates when we become aware of a material delay.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address needs to be corrected, contact support@superbox.center as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or transferred to the carrier.
Additional carrier charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Damaged, or Missing Packages
If a package arrives damaged, is missing items, or does not arrive within the expected delivery period, contact us at support@superbox.center with the order number and relevant photographs or tracking details.
We will review the shipment and assist with the applicable carrier investigation, replacement, or other appropriate resolution.
Contact Us
For questions about order processing, shipping, or tracking, contact:
Email: support@superbox.center
Response Time: Most inquiries are answered within one business day.