SuperBox is an Android TV hardware device. It provides access to the official Google Play Store, where users may legally install applications. SuperBox does not provide, license, or control any streaming content. Users are solely responsible for selecting, installing, and using all applications in full compliance with all applicable laws, copyrights, and third-party service terms in their region. Performance depends on a stable high-speed internet connection.
Yes, Superbox is a fully legal Android-based multimedia terminal. Our device is a high-performance hardware unit designed to run various operating systems and applications, similar to a smartphone or a standard tablet.
Superbox provides the hardware platform and a stable OS environment. As a hardware manufacturer, we do not host, provide, or pre-load any copyrighted content. Using our professional streaming media player is completely legal. We encourage all users to comply with local copyright laws and use authorized applications and services for their entertainment needs.
To ensure a smooth, buffer-free entertainment experience, we recommend a stable internet connection of at least 15 Mbps.
For High-Definition (HD) content, 15 Mbps is sufficient. However, for a seamless 4K/UHD experience and the highest bit-rate playback, a connection of 25 Mbps or higher is recommended. For maximum stability, we suggest using a wired Ethernet connection; if using Wi-Fi, ensure your router is within optimal range. Most streaming applications on the device allow you to adjust picture quality settings to match your current network speed.
No, SuperBox is a one-time hardware purchase. Unlike traditional service models that require recurring monthly equipment rentals or maintenance fees, SuperBox gives you full ownership of the device without any hidden ongoing costs from our side.
As a high-performance media player, it provides an open platform for you to install and manage your favorite compatible applications. You only pay for the premium hardware once, making it a cost-effective solution for your home entertainment system.
SuperBox is a high-performance Android-based media player that supports a wide range of applications from the Google Play Store.
As a hardware platform, SuperBox provides the technology to run these apps smoothly in high definition. If you wish to use services such as Netflix, HBO, or Hulu, you can simply download their official applications. Please note that access to these services requires an active subscription directly with the respective service providers. SuperBox does not provide, host, or include subscriptions to third-party premium content.
Yes. Superbox supports closed captioning and subtitles across various media formats and streaming applications. When playing content, simply press the "Menu" or "Right" button on your Superbox remote, navigate to "Subtitle Track," and select your preferred language or toggle the subtitles on/off.
Our hardware is designed to ensure a customizable and accessible viewing experience for all users.
Superbox supports a wide range of intuitive voice commands to give you full control over your media playback. Whether you are using the built-in media player or compatible streaming applications, you can use the following commands for a hands-free experience:
Standard Playback Commands:
“Fast forward” / “Rewind”
“Pause” / “Stop” / “Resume” / “Continue”
“Skip” / “Next” / “Replay”
Closed Captioning (CC) Commands:
“Turn on closed captioning”
“Hide the captions”
Advanced Time-Seeking Commands:
Move forward: “Forward 15 minutes” or “Skip 5 minutes.”
Move backward: “Go back 30 minutes” or “Rewind 10 minutes.”
Restart: “Start over” to play the video from the beginning.
Note: Command compatibility may vary depending on the specific third-party application being used.
The SuperBox S7 Ultra is highly compatible and designed to work with any television or monitor equipped with an HDMI input.
It supports a wide range of display resolutions, from standard HD to 4K and 6K Ultra HD models. Thanks to its plug-and-play HDMI interface, the device is compatible with most modern smart and non-smart TVs, ensuring a high-quality visual experience across different screen types.
To ensure the fastest speed and most reliable streaming experience, we recommend the following optimization steps:
1.Network Stability: For high-bitrate 6K/4K content, use a wired connection via the 1000Mbps Ethernet port. If using Wi-Fi, ensure you are connected to a 5G/Wi-Fi 6 signal for minimal interference.
2Regular Updates: Periodically check for OTA firmware updates and app enhancements in the system settings to keep your Android 12 environment running smoothly.
3.Storage Management: Use the built-in cleanup tools to clear cached data and unused files. This maximizes the efficiency of your DDR memory and internal storage.
4.Power Cycle: Occasionally restarting your device can help clear background processes and refresh system resources.
Open Settings: On the home screen, navigate to the Settings icon (usually represented by a gear ⚙️ icon) and click OK on your remote.
Select Network: Choose Network & Internet from the menu.
Enable Wi-Fi: Ensure the Wi-Fi toggle is switched to the ON position.
Connect to Network: Select your preferred Wi-Fi network from the list of available connections.
Enter Password: Type in your network password using the on-screen keyboard, then select the Enter/Connect arrow.
You may use the SuperBox remote to operate your TV, so you won’t need two remotes when watching. At the top of the SuperBox remote, there are four buttons that have been marked in white, which you may use to operate your television.
Hold the white power button in the highlighted area until it begins to blink, then hold it until the red light stays on.
Aim your TV remote at the SuperBox remote and press the function button on the TV remote that you want to configure (such as the power button).
Press the same button on the SuperBox remote (press the power button while holding the power button on the TV remote), and the red light should flash three times and remain highlighted if the function has been copied.
Simply repeat the process to program other buttons (often two volumes up, down, and another random button).
If programming fails, the red indication light will blink five times, and you will need to start it again.
When you’ve finished programming, simply press any buttons outside the white line to exit the programming mode; the indicator light should turn off.
To open Google Assistant on Superbox S5 Max:
First, connect the remote control to Superbox S5 Max.
Then, say “Google Assistant” while holding down the button with the microphone icon.
Three choices will be visible to you:
First, sign in with your Google account. You may log in if you have a Google account.
Option two: Proceed without logging in with a Google account. Select the second option if you don’t want to log in or if you don’t have a Google account.
The third choice is to skip.
Finally, to check that you have successfully linked Google Assistant, press and hold the microphone icon button while saying “Google Assistant” again.
If you hear Google Assistant speak to you, you have successfully launched and used the virtual assistant on the Superbox S5 Max.
If you still see the page with the three options above, select the second or third option to start using Google Assistant as soon as possible.
Preparation: Insert two AAA batteries into the remote and ensure your SuperBox S5 Max is powered on.
Enter Pairing Mode: Keep the remote within 10 inches of the box. Press and hold the [OK] and [Return] buttons simultaneously until the indicator light begins to flash.
Confirm Selection: Press the [OK] button; the red light will stop blinking once the remote enters pairing mode.
Finalize Connection: Navigate to [Settings] -> [Bluetooth] on your screen. Look for the device named “RC-200” to confirm it is successfully linked.
Troubleshooting: If you experience issues with voice search or connectivity, simply unpair the device in the Bluetooth settings and repeat the process. Once connected, you can use the microphone button for Google Assistant queries to find your favorite apps and content hands-free.
Organizing your preferred content is easy with the Superbox integrated media interface. To save a channel to your favorites for quicker access, follow these steps:
1.Open the Menu: While in the playback interface, press the [OK] button on your remote to display the channel list on the left side of your screen.
2.Select & Save: Scroll to your desired channel, then press and hold the [OK] button for 2-3 seconds.
3.Confirm: A star icon will appear or light up next to the channel name, indicating it has been successfully added to your Favorites section.
4.Quick Access: You can now find all your saved selections under the "Favorites" tab for a more personalized viewing experience.
The error code (202) typically refers to a device authentication or authorization issue within a specific application. As a hardware provider, we ensure all devices sold directly through our official website are fully authorized and ready for use.
If you can see the interface and listings but the content fails to load, it usually indicates a network authentication or buffer synchronization issue. Please follow these technical steps to restore your connection:
Once you've added your selected items to your cart at the official Superbox store, Superbox.center, click the "Checkout" button on the cart page. We will then guide you through the checkout process.
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